Privacy policy

Electrostart BV

Last updated: 21 October 2026

1. Introduction

Electrostart BV values your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, how we protect it and what rights you have.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

This Privacy Policy applies to our website, online store and related services.

2. Data Controller

Electrostart BV is responsible for processing personal data as described in this Privacy Policy.

3. Personal Data We Collect

Depending on how you use our website and services, we may process the following information:

• First and last name

• Company name and business contact details

• Billing and shipping addresses

• Email address and telephone number

• Account and login information

• Order history and invoice details

• Payment status and transaction information

• Customer service inquiries and correspondence

• IP address, browser information and website usage data

• Vehicle information, such as make, model, registration number or Vehicle Identification Number (VIN), when voluntarily provided

We only process personal data where necessary for the relevant purposes or where another valid legal basis applies.

4. How We Use Your Personal Data

We process personal data for the following purposes:

Order Processing
To process purchases, arrange deliveries, manage payments and fulfil contractual obligations.

Customer Accounts
To create and manage personal and business accounts, including any necessary business customer verification.

Customer Support
To respond to inquiries, handle complaints and provide product assistance.

Administration
To maintain financial records and comply with legal obligations.

Website Performance and Security
To maintain, secure and improve our website and online services.

Marketing Communications
To send promotional messages where permitted by applicable law and supported by an appropriate legal basis.

5. Legal Basis for Processing

We process personal data only where a valid legal basis exists, including:

• Performance of a contract: to process orders, deliveries and account-related services.

• Legal obligations: to comply with applicable tax and accounting requirements.

• Legitimate interests: for appropriate security, fraud prevention and customer support, subject to a balancing of interests.

• Consent: for certain marketing activities and non-essential cookies.

You may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before your consent was withdrawn.

6. Sharing Personal Data

Electrostart BV may share personal data with trusted service providers where necessary for its business operations.

These may include:

• Payment service providers

• Shipping and logistics companies

• Website hosting and IT providers

• Accounting and administrative systems

• Customer support, analytics and marketing service providers

Where required, we enter into appropriate data processing agreements with service providers.

We do not sell personal data to third parties.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure proper functionality, remember user preferences and, where applicable, support analytics and marketing activities.

Where legally required, we obtain your consent before placing non-essential cookies.

You may manage your cookie preferences through the cookie settings available on our website, where applicable.

Further information about the cookies actually used and their retention periods is provided through our cookie information or Cookie Policy.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.

Certain financial and accounting records are generally subject to a seven-year retention requirement under Dutch tax law.

Other personal data is retained according to the purpose of processing, relevant legal obligations and any applicable legitimate interests.

9. Data Security

Electrostart BV implements appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

These measures are proportionate to the risks associated with the relevant processing activities.

10. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure that an appropriate legal basis and required safeguards are in place in accordance with the GDPR.

Such transfers may occur when using international software or cloud service providers.

11. Your Privacy Rights

Under the GDPR, you may have the following rights, depending on the circumstances:

• Right to access your personal data

• Right to correct inaccurate information

• Right to request deletion of personal data

• Right to restrict processing

• Right to data portability

• Right to object to certain processing activities

• Right to withdraw consent

You may exercise these rights by contacting us using the details provided below.

We generally respond to requests within one month. This period may be extended in certain circumstances as permitted by the GDPR.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

12. Changes to This Privacy Policy

Electrostart BV reserves the right to update this Privacy Policy when our services, data processing activities or applicable laws change.

The latest version will be published on our website.

13. Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Electrostart BV